ADC Members have exclusive access to code-level technical support from the Apple Developer Connection Developer Technical Support (DTS) teams. You may use the Technical Support Incidents that are bundled in your annual Select or Premier membership, or that have been purchased separately, to consult with one of our engineers about the code you are writing or the hardware you are designing.

Premier membership includes eight engineering consultations per membership year. Select membership includes two. All ADC (Online, Select, or Premier) members may purchase technical support consultations individually at US$195 per incident.

In addition to personalized engineering support, the ADC Reference Library provides extensive developer support documentation, including Technical Notes, Technical Q&As, and Sample Code. These supplement Apple's API documentation with late breaking technology information, discussions about programming issues, answers to commonly asked technical support questions, and helpful code samples created by our DTS engineers.

Apple Training also offers several courses that help developers build full-featured applications using the advanced developer tools available on Mac OS X.

Apple Mailing Lists include a wide variety of development and programming-focused mail lists that developers may join.

Apple software and hardware product information, including manuals, specifications, downloads, and a variety of other end-user support options, are available on Apple's customer support site.

Development-level support from ADC's technical support engineers is delivered via email in English and Japanese. ADC members may send support questions to dts@apple.com. You will receive an acknowledgment by the next business day which will include your Follow-Up ID and any further instructions. ADC engineers typically provide an initial response to your specific support request within three business days. To help accelerate a response to your question, please follow the email guidelines below.

Make sure your email subject line is as descriptive as possible (not just 'technical question'). Submit only one support issue (a single, discrete problem) per request. In your email, include:

• Your name, e-mail address, phone number, company name, and Follow-Up ID (if referring or responding to an open issue).
• A full description of the problem/question, including actions you've already taken to solve the problem and any extra conditions to consider (e.g. only fails on specific hardware, only interested in the education market, etc.)
• An attachment with a sample project or source code demonstrating the problem if appropriate.
• For crashes/bugs, please include full configuration information from the Apple System Profiler. Also retrieve and store crash information in a text file with your e-mail.

If you are experiencing or reporting crashes:

Enable the logging of crashes through the "Console" application preferences. Select the "Crashes" tab pane and click the "Log crash information" or "Enable crash reporting" check box (depending on the version of Console.app).

All the crash information, whether from stdlog or CrashReporter, should be stored in a text file that you can send as part of your email.

As specified in the ADC Terms and Conditions (PDF) you agreed when becoming a member, you may transfer the technical support benefits bundled with your membership to another ADC member employed at your organization. To do so, simply log in to the ADC Member Site and go to the Assets section of the My Account area. Check the Transfer box next to the Technical Support Incident. Enter the recipient's e-mail address, Apple ID or ADC Member Number and click the Continue Transfer button.

Please submit feedback regarding your technical support incident service by filling out the Contact ADC form.